FAQs

 

What types of products does Animals Getaway offer?

Animals Getaway specializes in a curated selection of innovative pet products designed to enhance the grooming experience and ensure the safety of pets. Our offerings include multi-functional grooming brushes that combine bathing and massage, as well as unique items like LED Nylon Dog Collars for improved visibility during nighttime walks.

How can I ensure the safety of my pet while using your products?

Our products are designed with safety in mind. For instance, the LED Nylon Dog Collar enhances visibility, which is crucial during low-light conditions. Additionally, our grooming tools are crafted to be gentle on your pet's skin while providing effective grooming. Always supervise your pet while using any grooming product to ensure their safety.

What is your return policy?

We have a 30-day return policy, which allows you to return items within 30 days of receipt. To be eligible for a return, products must be in their original condition, unused, and with tags attached. For more details on the return process, please contact us at animalsgetaway@gmail.com.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to reflect the refund in your account.

Do you offer exchanges for your products?

We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and place a new order for the desired item. This ensures you receive the correct product without delay.

What should I do if my product arrives damaged or defective?

If your order arrives damaged or defective, please inspect the item immediately and contact us at animalsgetaway@gmail.com as soon as possible. We will assess the issue and provide a solution to rectify the problem.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, items on sale or gift cards cannot be returned. If you have questions about a specific product, please reach out to us for clarification.

How can I contact Animals Getaway for further inquiries?

You can reach us via email at animalsgetaway@gmail.com